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Privacy Policy for PDF to Markdown

Last Updated: November 9, 2025

This Privacy Policy ("Policy") describes how Captain Works LTD (hereinafter referred to as the "Operator" or "we") collects, uses, and protects your personal information when you use the PDF to Markdown Chrome Extension and related services.

The Operator is committed to protecting the rights and freedoms of individuals when processing their personal data, including the protection of privacy rights and confidential information.

This Policy applies to all information that the Operator may collect through the PDF to Markdown Chrome Extension and website at pdf2markdown.com.

If you do not agree to this Privacy Policy, please do not install or use our Services.

Our Principles

PDF to Markdown has designed this policy to be consistent with the following principles:

  • Privacy policies should be human-readable and easy to find.
  • Data collection, storage, and processing should be transparent and minimized to what is necessary for service operation.
  • Data practices should meet the reasonable expectations of users.
  • Users should be informed about third-party services involved in data processing.
  • Security measures should protect user data during transmission and processing.

Information We Collect

We collect information in multiple ways, including when you provide information directly to us, when we passively collect information from your browser or device, and through third-party service providers.

Information You Provide Directly to Us

We may collect information from you when you: (a) contact us or provide feedback, (b) subscribe to our newsletter or updates, (c) create an account (when this feature becomes available), or (d) make a purchase (when paid plans are introduced). This information may include your email address and any information you choose to provide in your communications with us.

PDF Content and Processing

Key points about PDF processing:

  • Not Offline: PDF conversion is NOT performed locally or offline. Your PDF files are transmitted over the internet to third-party processing services.
  • Temporary Processing: The third-party services process your PDF content solely for the purpose of converting it to Markdown format. The original PDF content is not permanently stored by us or our service providers.
  • Automatic Deletion: After the conversion is complete, the PDF content and any temporary processing data are automatically deleted by the service providers.
  • No Content Analysis: We and our service providers do not read, analyze, or use the content of your PDFs for any purpose other than the conversion service you requested.
  • User Responsibility: Do not upload confidential, sensitive, or legally protected documents unless you have proper authorization and accept the risks of internet transmission.

Information that Is Automatically Collected

Device and Usage Information:

We may automatically collect certain information about your device and how you use our Services, including:

  • Device Information: Browser type and version, operating system, device identifiers, IP address (anonymized), and general location information (country/city level only).
  • Usage Information: Extension usage patterns, conversion frequency, feature utilization, error logs, performance metrics, and interaction with the extension interface.
  • Analytics: We use analytics tools to understand how users interact with our service to improve functionality and user experience. This data is aggregated and does not personally identify you.

Cookies and Other Tracking Technologies

We collect data about your use of the Services through cookies and similar tracking technologies:

  • Cookies: Small text files that help us recognize your browser, store preferences, understand usage patterns, and improve your experience.
  • Analytics Tools: We use third-party analytics (such as Google Analytics) to measure service performance and understand user behavior.
  • Email Tracking: If you subscribe to our emails, we may use tracking pixels to measure email engagement and improve our communications.

You can configure your browser to notify you when cookies are set or to block cookies entirely. However, blocking cookies may limit your access to certain features of the Services.

Information from Third Parties

To the extent permitted by law, we may collect information from third-party sources, including analytics providers, payment processors (when paid plans are introduced), and publicly available sources. This information helps us verify identities, prevent fraud, and improve our services.

How We Use Your Information

We use the information we collect from and about you for the following purposes:

  • Provide the Service: To convert your PDF documents to Markdown format and deliver the results to you.
  • Improve and Develop: To analyze usage patterns, develop new features, enhance conversion accuracy, and improve user experience.
  • Technical Support: To provide customer support, respond to inquiries, troubleshoot issues, and maintain service quality.
  • Communications: To send you service updates, feature announcements, newsletters (if subscribed), and respond to your questions.
  • Security and Fraud Prevention: To detect and prevent abuse, spam, security threats, and fraudulent activity.
  • Analytics and Research: To conduct analytics, research, and reporting to better understand how users interact with our Services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Enforce Terms: To enforce our Terms of Service and investigate potential violations.

We may combine information collected from various sources and use such combined information in accordance with this Privacy Policy.

We may aggregate and de-identify information collected through the Services. De-identified and aggregated data may be used for any purpose, including research, analytics, and marketing.

When We Disclose Your Information

We may disclose and share your information under the following circumstances:

Third-Party Service Providers

IMPORTANT: We share your PDF documents with third-party conversion service providers to perform the PDF to Markdown conversion. These providers process your PDF content temporarily and securely, and do not permanently store or use your content for any other purpose. All data transmission occurs over encrypted connections.

We may also share information with other third-party service providers who perform services on our behalf, including:

  • Analytics providers (e.g., Google Analytics)
  • Hosting and infrastructure providers
  • Payment processors (when paid plans are introduced)
  • Customer support and communication tools
  • Security and fraud prevention services

All service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Compliance and Protection

We may disclose your information if required by law or if we believe in good faith that such disclosure is reasonably necessary to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service and this Privacy Policy
  • Investigate potential violations of our terms
  • Respond to customer service requests
  • Protect the rights, property, or safety of PDF to Markdown, our users, or the public
  • Detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred or disclosed as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Affiliated Companies

We may share your information with current or future affiliated companies, subsidiaries, or parent companies, who will be required to use your information in accordance with this Privacy Policy.

With Your Consent

We may disclose your information to third parties when you have given us explicit consent to do so.

Aggregate and De-identified Information

We may share de-identified and aggregated data with third parties for any purpose, including research, analytics, marketing, and business intelligence. This data cannot be used to identify you personally.

Legal Basis for Processing Personal Data

For users in jurisdictions with specific data protection laws (such as GDPR in the EU), we process your personal data based on the following legal grounds:

Contractual Necessity

Processing is necessary to provide you with the PDF to Markdown conversion service you requested.

Legitimate Interests

We process information based on our legitimate business interests, which include:

  • Improving and developing our service
  • Providing customer support
  • Ensuring security and preventing fraud
  • Conducting analytics and research
  • Marketing our services
  • Managing legal and business operations

Legal Compliance

We process information when necessary to comply with legal obligations, court orders, or regulatory requirements.

Consent

Where required by law or appropriate, we process information based on your explicit consent. You may withdraw consent at any time by contacting us at support@pdf2markdown.com.

Online Analytics

We use third-party web analytics services (such as Google Analytics) to collect and analyze usage information, including IP addresses, browsing patterns, and user interactions. These analytics help us understand how users interact with our service and identify areas for improvement.

To prevent Google Analytics from collecting your information, you may install the Google Analytics Opt-out Browser Add-on.

Your Choices and Data Subject Rights

You have various rights with respect to the collection and use of your information through the Services:

Email Unsubscribe

You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of each email or by contacting us at support@pdf2markdown.com.

Account Preferences

When account features become available, you will be able to update your account information and adjust your communication preferences by logging into your account settings.

EU/EEA and UK Data Subject Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you have certain rights regarding your personal data:

  • Access: Request confirmation of whether we process your data and obtain a copy
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Restriction: Request restriction of processing in certain situations
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at support@pdf2markdown.com. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information, including PDF content, may be transferred to and processed by service providers located in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we implement appropriate safeguards to ensure your data remains protected in accordance with applicable data protection laws. By using our Services, you acknowledge and consent to such international transfers.

Security Measures

We implement technical, physical, and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: All data transmission occurs over encrypted HTTPS/TLS connections
  • Temporary Processing: PDF content is processed temporarily and automatically deleted after conversion
  • Access Controls: Strict access controls limit who can access systems containing user data
  • Service Provider Security: Our third-party conversion providers implement industry-standard security measures
  • Regular Monitoring: We monitor for security threats and unauthorized access attempts

Important: While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security, and you use the service at your own risk. Do not upload sensitive, confidential, or legally protected documents unless you accept the inherent risks of internet transmission.

Children's Privacy

Our Services are intended for users age 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA). If we become aware that we have collected personal data from a child under the applicable age threshold, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately at support@pdf2markdown.com.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • PDF Content: Processed temporarily during conversion and automatically deleted afterward
  • Usage Data: Retained for analytics and service improvement purposes
  • Account Data: Retained while your account is active and for a reasonable period thereafter (when accounts are implemented)
  • Legal Obligations: Some data may be retained longer to comply with legal, accounting, or regulatory requirements

Third-Party Links and Services

Our Services may contain links to third-party websites, plugins, or services (e.g., Chrome Web Store, GitHub, social media platforms). We are not responsible for the privacy practices or content of these third parties.

When you interact with third-party services, their own privacy policies govern the collection and use of your information. We encourage you to review the privacy policies of any third-party services before providing them with your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes, we will provide notice through the Chrome Extension, via email (if you have provided one), or through other appropriate means. Your continued use of the Services after such notice constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries as promptly as possible.

This Privacy Policy is effective as of November 9, 2025, and will remain in effect until superseded by a new version.